On Your Side: Trouble With Multiple Promo Codes

I recently placed an order for a LeapFrog Leapster2 at the LeapFrog Web site using two promo codes. However, my order reflected only one promo code. I didn't find anything on the Web site that said I couldn't use multiple promo codes. As proof, I saved the shopping cart and order confirmation pages as PDFs. I also took a screenshot of the promotion along with its fine print, which says nothing about stacking promo codes.
Wasim Rahim, Oviedo, Florida

OYS responds: One promo code was for a 10 percent discount, while the other was for a free Incredibles learning game. Ra­­him received the discount only--not the game. After we notified LeapFrog, a representative told us that the company would send him the game as a courtesy. But the spokesperson claimed that the legal print for all promo codes states that customers can use only one at a time.
Rahim was smart to take screenshots; he had proof that the offer didn't restrict customers to a single promo code. When we sent the spokesperson the PDF of the fine print, he acknowledged that the Incredibles code was not restricted, but countered that the second code was.
The representative soon after told us that all current promotions had the correct restrictions listed. A quick check of the site revealed that LeapFrog's fine print for the latest Incredibles game promotion does indeed explicitly state the company's promo code restrictions.
We recommend taking screenshots if you suspect that there might confusion or disagreement about the terms of your order. We also recommend checking multiple coupon-code sites to find the best deal (do a search for "storename promo code") and verifying that the code hasn't expired and has no restrictions that would make it invalid for you.

More Rebate Hassles

David Jarcho of Ridgefield, Connecticut, contacted us when he got no reply from Nuance after submitting rebate information. After purchasing Dragon NaturallySpeaking speech recognition software, he had sent in the rebate form twice by mail in 2008 and once by fax in January 2009. In June 2009, he faxed his rebate documentation to Nuance one more time.
According to a company representative, Nuance didn't receive Jarcho's first attempts via mail and received incomplete information via fax in January. After getting Jarcho's latest fax, the company approved his rebate claim and sent him the $50 award within a couple of weeks.
Consumers often have to submit re­­bate information more than once for reasons ranging from lost mail to poor customer service. We recommend making copies--both physical and electronic--of any rebate forms, receipts, bar codes, and other documentation you submit and noting when and how you sent them.

Best Buy Insignia TV Recall

In cooperation with the U.S. Consumer Product Safety Commission, Best Buy has issued a recall of about 13,300 Insignia 26-inch flat-panel LCD TVs (model IS-LCDTV26), stating that the power supply can fail, posing a fire and burn hazard. Best Buy has received two re­­ports of fires; one person reported minor burns to the hands. Consumers should stop using the TVs at once and call Best Buy at 800/233-0462 to receive a gift card for the value of a replacement set.

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