SAP Shakes up Support Structure, Executive Organization

SAP said Thursday that it would once again offer customers a choice of application support tiers, in a stunning reversal of a decision that had rankled many customers worldwide.

In 2008, SAP announced that customers would be transitioned to a fuller-featured but pricier Enterprise Support service. But Thursday, the company said a lower-priced Standard Support option would now also be offered.

SAP also said that a planned incremental price increase for existing Enterprise Support contracts would not occur this year.

Along with the shakeup to its support structure, SAP also announced a series of organizational changes.

A new Industry and Solution Management Board will be led by executive board member John Schwarz, and another board member, Jim Hagemann Snabe, will head up a Product Design and Development Board.

The company also announced leadership changes for its Asia-Pacific-Japan region and the Germany, Austria and Switzerland territory.

Executives are expected to discuss the announcements during a press conference Thursday.

(More to follow).

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