SAP said Thursday that it would once again offer customers a choice of application support tiers, in a stunning reversal of a decision that had rankled many customers worldwide.
In 2008, SAP announced that customers would be transitioned to a fuller-featured but pricier Enterprise Support service. But Thursday, the company said a lower-priced Standard Support option would now also be offered.
SAP also said that a planned incremental price increase for existing Enterprise Support contracts would not occur this year.
Along with the shakeup to its support structure, SAP also announced a series of organizational changes.
A new Industry and Solution Management Board will be led by executive board member John Schwarz, and another board member, Jim Hagemann Snabe, will head up a Product Design and Development Board.
The company also announced leadership changes for its Asia-Pacific-Japan region and the Germany, Austria and Switzerland territory.
Executives are expected to discuss the announcements during a press conference Thursday.
(More to follow).