With Office 2010 set to launch in June, businesses of all sizes are considering if it is worth the money and hassle to upgrade, especially for small and midsize companies that never moved from Office 2003 to Office 2007.
A report from research firm Forrester entitled "A Glimpse at the Best and Worst of Office 2010" lays out the improvements of Office 2010 such as the integration of Office apps on the Web and addition of social networking tools to Outlook, but wonders if Microsoft can deliver on these features.
These Web-based features are brand new, and thus likely to be glitchy, according to the Forrester report. The report also noted that some companies that were interviewed plan to license Office 2010 for some of their workforce but still use free alternatives like Google Docs and Zoho as a complement.
"Even those companies planning to adopt early doubt that Microsoft will make the new online experience completely painless," writes report author Sheri McLeish.
Nevertheless, the Forrester report says that Office 2010 is "boundary breaking" just by finally putting the most well-known Office tools online.
Based on interviews with dozens of IT professionals about their companies' plans for Office 2010, Forrester outlines what businesses will enjoy about Office 2010 as well as the potential headaches the upgrade could bring.