T-Mobile Network Outage Stymies Nexus One Users

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Early Friday morning, Nexus One users across the country began reporting connectivity problems — mainly, that they couldn't connect to the T-Mobile data network at all.

Starting at approximately 4:30 a.m. PST, both T-Mobile and Nexus One support forums were bombarded with questions from confused patrons. Several users reported that when they attempted to connect to the Internet, they received the message: "To connect to the Internet with the device you are using, you'll need a webConnect data plan."

A Google employee by the screen name of "Bin" jumped into the Nexus One forums to confirm that the issues were the result of a problem, and not, as some users speculated, the result of an over-the-air software update: "Hi folks - Thanks for posting! We're aware of reports with T-Mobile data connections, including the error: 'To connect to the Internet with the device you are using, you'll need a webConnect data plan.' We're currently working with T-Mobile to resolve this issue. Hopefully all will be back to normal soon, thanks for your patience in the meantime!"

Reports of data problems came from all over the country, including New York City, Chicago, Atlanta, Baltimore, Austin, Phoenix and San Francisco.

At approximately 11 a.m. PST, Google posted this note on its Nexus One forums: "The problem experienced by some users with T-Mobile data connections has been resolved. If you are still having trouble establishing a connection please power down your Nexus One, then turn it back on."

A statement from T-Mobile regarding the issue is similarly succinct: "Some Nexus One customers have experienced issues with their T-Mobile data connection. This issue has been resolved. Customers affected by this issue need to restart their Nexus One device to restore their data connection."

T-Mobile declined to answer questions about the number of customers affected and what may have caused the problem.

This is not the first connectivity issue to arise with the Nexus One — many customers have complained about its poor 3G performance, an issue that the upcoming OTA update is expected to address.

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