Android 'Agents' May Not Be the Real Deal

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Android 'Agents' May Not Be the Real Deal
If you follow a lot of Android news, you've probably heard rumblings recently that the date's been set for the Motorola Droid and HTC Droid Incredible to receive the Android 2.2 upgrade. You might have even read that Verizon has "basically confirmed" the timing.

Before you take this info to heart, you may want to carefully evaluate its source.

The alleged "confirmations," you see, come from a Twitter account called @VZWTechSupport. The account's name is listed as "Verizon Wireless" and its icon is a Verizon Wireless logo.

The people behind the account claim all questions sent into them are answered "by official Verizon Wireless tech support agents." They say they're "not endorsed directly by corporate" but maintain they're there to "help [their] customers that may not be able to or want to call in."

I chatted with (real) representatives from Verizon Wireless this morning. They confirmed that the account is not sanctioned and advised that anything it says be taken with a grain of salt -- and with the understanding that it's not from Verizon.

Think about it: Even if the people sending out the updates do happen to be actual Verizon call center employees -- who, for some strange reason, have decided to take on additional support duties via Twitter on their own time -- it's highly unlikely that the company's call center staff would even be privy to high-profile info beyond what's been publicly released.

Even more concerning is the fact that the @VZWTechSupport account has asked some customers for their phone numbers to help them "look into orders." If you need assistance, you'd be far wiser putting your trust in the legitimate Verizon Wireless Twitter support account, @VZWSupport.

As for the Froyo timing, the latest official info points to a "late summer" update for the Motorola Droid and Droid X and a vague "second half of the year" update for the Droid Incredible. Some alleged leaks, including one published by tech blog Boy Genius Report just this week, have suggested all three phones could be on track for late July or early August rollouts. Bear in mind, however, that these reports are unconfirmed -- and we all know how frequently timelines like these can change. (You can keep tabs on the latest Froyo info available for different devices at our regularly updated Android 2.2 upgrade list.)

For what it's worth, the @VZWTechSupport account appears to have based its recent Froyo-oriented tweets on those same unofficial reports. But hey, who knows -- maybe it is run by a bunch of good-natured Verizon tech support agents who happen to know more than they should and enjoy providing off-the-clock support through an anonymous Twitter account made to look like it's affiliated with Verizon. I'd like to think that.

Then again, I'd also like to think that @BPGlobalPR is actually run by BP's public relations team and @CEOSteveJobs is operated by the "magical" man himself. But this is the Internet, and we all know we can't believe everything we see.

This story is from the new Android Power blog at Computerworld. Follow @AndroidPower on Twitter or subscribe via RSS to make sure you don't miss a beat.

This story, "Android 'Agents' May Not Be the Real Deal" was originally published by Computerworld.

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