Google Squashes Gmail Bug

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Google has patched a Gmail glitch that caused some users' accounts to resend messages multiple times. The bug, first reported by Google on Thursday evening (U.S. Pacific), affected less than 2.5 percent of Gmail users, the company says.

Google Squashes Gmail Bug
Illustration: Headcase Design
A little over two hours after the initial bug-warning post on the Google App Status Dashboard, Google reported that Gmail service had been restored for some users. By 10:27 p.m. (U.S. Pacific), the problem was fully resolved.

User complaints in the Gmail Help forum indicate that the glitch lasted at least several days.

"I e-mailed two people (who are not using Gmail) on August 20, 2010. Strangely enough, they received this same e-mail again on August 23, 2010. Then today (August 24, 2010), they received the same e-mail once again. I know I didn't send them the same e-mail multiple times. Why does this happen?" wrote "student888."

"Brooke81" reported that the Gmail bug bit her e-mails sent August 21 and 22: "One was a "Reply to All" string and the other was another I sent to multiple contacts but I composed it. Norton Antivirus not picking up anything and my account activity looks normal so I don't think it's a hacking issue. So far also my contacts with Hotmail accounts also seem impacted."

Google this week launched a new voice-calling service for Gmail, but there's no indication that the new feature played a role in the e-mail bug.

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