What to do when the remote workforce is not so technical

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All those jokes about the kids figuring out the DVR and Facebook for us aside, it's virtually impossible these days to escape having some familiarity with technology. How we get our jobs done, the cars we drive, the appliances we run, the games we play, the shows we watch, the calls we make: all of us are continually using powerful technology, whether we're aware of it or not. Still, most of us aren't technical gurus, and while we may be able to get things done with the technology that surrounds us, we're on less familiar ground when it comes to solving the inevitable problems that arise, and the routine maintenance that's needed to keep everything going.

So when we're working remotely - on the road, in a branch office, from home - and we need help, we call on IT support, the folks who actually are the technical gurus. And if they're equipped with the right tools, they'll be able to taking care of the myriad tasks that will let us civilians focus on our work, not on the complex technology that underlies it. The right tools will let IT monitor our systems, take care of preventative maintenance, and make fixes remotely - whether we're working on desktops, laptops, point of sales systems, or kiosks, and whether we're there or not. LogMeIn's solutions let IT provide this type of support. Our latest new tool , LogMeIn One2Many, lets IT schedule and execute tasks like installing patches, keeping virus definitions current, and updating software - on thousands of computers simultaneously, wherever they're located and whatever the time of day - without interrupting their end-users. Our lives are complex enough already, without having to worry about the complex technology that keeps it all going - With LogMeIn remote access and management solutions, all that worry can go away.

This story, "What to do when the remote workforce is not so technical" was originally published by BrandPost.

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