My Sony SmartBand arrived from Amazon! But its required software isn't even public yet

smartband box
Image: Michael Homnick

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Update: Lifelog is now available in Google Play, but support is currently limited to various Sony Xperia phones. Sony Mobile shared the following statement with me: 

“Unfortunately SmartBand was shipped out ahead of schedule by several independent distributors. Globally, we launched the first version of our accompanying Lifelog and host apps this week, with more to come on the official US distribution of hardware and software.”

Read more here.

Well, this is frustrating. I’m now the proud owner of a Sony SmartBand, the activity-tracking wristband that records lifestyle events along with exercise and sleep data. But I can’t actually use the device because its essential, mission-critical software isn’t yet available on Google Play. 

I guess this is what happens when you receive highly anticipated consumer tech from Amazon before the hardware is even ready for sale.

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The SmartBand package comes with two rubber wristbands (the large one is shown here), along with the Core module, which records step and sleep data.

I’ve been waiting for this wearable ever since seeing it during a CES demo in January. Last month, numerous tech sites reported the band would ship in March, but on Monday (March 31) my Sony public relations contact told me that no loaner units were yet available. 

That was one day after I purchased the SmartBand on Amazon.

In all my time covering consumer tech, I’ve never been able to buy a product online (or even in stores) before its official release. And make no mistake: Tech journalists usually get this kind of gear before the general public. 

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Hey, Mywishlist LLC: My wish is for an explanation on how you received the go-ahead to begin shipping this product.

My SmartBand arrived via UPS on Thursday, defying all logic, especially because the device’s accompanying software—the SmartBand and Lifelog apps—aren’t yet available on Google Play. 

The company that invoiced my SmartBand purchase is Mywishlist, which appears to be dedicated to online sales through Amazon. I sent Mywishlist an email asking for clarity on how it came to ship a product that can’t actually work.

It took less than 90 minutes for the reply to hit my inbox: “You are correct, Sony has not released the software in North America yet. We were some of the first people to get our hands on this product and were able to sell it right away. At this point, all we can do it wait until they release the software.”

sony lifeband app screen

Mywishlist offered me a full refund, which I declined. This SmartBand’s mine, all mine.

The SmartBand comes in slick, fun packaging that should be familiar to anyone who’s bought a Sony SmartWatch 2. Its instruction manual—if we seriously want to call it that—consists of four pictographs. It is perhaps the most vague instruction manual I’ve seen in my life.

Step one: Charge the SmartBand’s Core module. Step two: Activate NFC on your phone. Step three: Pair the band with your phone. Step four: Kick back while the phone and SmartBand communicate.

The pictographs didn’t spell out any of this, of course. I’m just translating.

The SmartBand paired with my Android phone quite readily, and the handset spawned a screen asking me to download Sony’s SmartBand and Lifelog apps. When I tried to do so, each prompt hit a dead-end screen in Google Play: “Item not found. Retry.”

A manual search of my phone’s Google Play app yielded no results for the two essential apps. Ditto for a search of Google Play on my desktop browser. And nothing turned up during a Google search of a sideloadable APK file.

In a nutshell: The SmartBand’s software isn’t ready, and the hardware, lacking any type of display, is useless without app support. The screenshot above says the software should be downloaded for the “best SmartBand experience,” but I couldn’t suss out any SmartBand experience with just the hardware that came in the box (small and large rubber wristbands, the system’s Core module, and a USB cable for charging). 

Sony SmartBand Image: Michael Homnick

Shrug: I’m still waiting to actually begin using my new SmartBand.

Even more importantly, all the SmartBand’s allure is dependent on Sony’s Lifelog app, which presents lushly illustrated timelines of not just sleep and fitness data, but pretty much anything you do with your Android 4.4 or higher phone. The Lifelog infographics can show you when you played games, what music tracks you listened to, your social media activity, and much more. And all this personal activity can be aligned with map locations and weather data, providing you with a true digital “life log.”

Or so it seems. I won’t really know until the software becomes available and I can finally test my Amazon purchase for myself. It’s a developing story. Watch this space as it unfolds.

This story, "My Sony SmartBand arrived from Amazon! But its required software isn't even public yet" was originally published by TechHive.

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