Microsoft Doesn't Play Well With Android Mobile

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One of the hot new features of Microsofts upgraded and renamed email service -- that devices without Office loaded onto them can open Office attachments in the cloud via a browser wont work with Android mobile devices.

[Microsoft A Hands On First Look]

Clicking on the attachments is supposed to enable viewing and editing them from a Microsoft cloud-based SkyDrive account, but that doesnt happen. Instead the device downloads the document and attempts to open it with an Office reader.

Thats the experience from the mobile Web site. Clicking on the PC site option brings up a new page that has an option button for editing the document in the browser, and choosing it does bring up the document in read-only mode. Theres no way to activate the touchscreen keyboard to edit.

This was all done on a Verizon Samsung Android Charge phone using the standard software load and connecting to Preview.

Microsoft engineers checked out this issue and a spokesperson came back with this response: The issues you are running into are limitations that are specific to the Android mobile browsing experience and the Office Web Applications. Microsoft is aware of them and the team continues to use this feedback to improve the Preview on all modern devices.

The online editing of Office documents via browser is a handy feature for those who might access via devices that dont have Office loaded on them. And it worked well on devices running Windows 8, Windows 7 and iOS that were tested.

One tip: In Windows 8 the tile for Office attachments has a narrow band across the bottom to click or tap in order to edit the document in the browser. Touching any other part of the tile downloads the document, which triggers alerts if the device has no Office on it.

For example, after tapping the tile on a Windows 8 tablet, it downloaded an Excel document. Since them machine had no Office on it, a window popped up saying, Microsoft Office Professional Plus 2010. Enter Your Product Key.

Tapping the ribbon across the bottom of the tile, however, brought up the spreadsheet in the browser where it could be edited. Preview is the public trial of the email platform that will eventually replace Hotmail and customers can sign up for it now.

(Tim Greene covers Microsoft for Network World and writes the Mostly Microsoft blog. Reach him at and follow him on Twitter!/Tim_Greene.)

This story, "Microsoft Doesn't Play Well With Android Mobile" was originally published by Network World.

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