In 2005 a company named TextDrive -- which had affiliations with Joyent at the time -- offered beginning customers lifetime access to Web hosting services for an initial invest of $499. TextDrive eventually folded into Joynet and yesterday Joyent informed select users that the lifetime Web hosting offer would be coming to an end.
"For many business reasons, including infrastructure performance, service quality and manageability, these early products are nearing their End of Life. We plan to sunset these services on October 31, 2012," Joyent officials informed select customers, according to an email user Ken McKinney posted on his Google+ profile. Similar letters were posted by other Joyent customers, all noting that users receiving the email were "one of the few customer still on our early product."
As consolation, Joyent is offering customers the free use of one of the company's SmartMachines for one year. That wasn't enough for user Nick Carroll, who posted on his blog that "Joyent conned me with a lifetime hosting deal." "Lifetime means a lifetime," said member odinsdream.
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Many affected users seem particularly upset because they viewed their initial investment in the Web hosting services as a sort of crowd-sourced venture investment to help get TextDrive off the ground. In response for taking a chance on the company and investing in it, they were promised the lifetime of services.
In describing the end-of-life announcement on the Joyent community forum, Joyent CTO Jason Hoffman apologized, saying that the company's business has changed and the hardware to support the Web hosting was "too old," is not worth replacing and is costing the rest of the business money. "I'm sorry that I've lost that trust and I've upset you. You have a right to be upset. This was a tough decision with some nuance to it and none of this is lost on me," Hoffman wrote. He adds, "it's ironic that our biggest advocates are the ones most affected by this," but overall, he says, "I can't make the argument as to why it can continue."
Joyent offers a series of high-performance cloud computing, analytics, storage and networking features and is one of a crop of infrastructure-as-a-service (IaaS) companies looking to gain market share in the industry. Earlier this year, Joyent announced a new round of $85 million in venture capital funding.
Network World staff writer Brandon Butler covers cloud computing and social collaboration. He can be reached at BButler@nww.com and found on Twitter at @BButlerNWW.
This story, "Cloud Company Ending 'Lifetime' Hosting Promise" was originally published by Network World.