Oculus Rift preorders get free shipping as customers get restless

A component shortage has slowed the rollout of the long-awaited VR headset, prompting Oculus to extend a goodwill gesture toward its customers.

oculus rift consumer june 11 2015
Hayden Dingman

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The Oculus Rift is finally out, but that doesn’t mean everyone who ordered one will get theirs on time. With orders trickling out more slowly than Oculus hoped, the company is extending an olive branch to early adopters in the form of free shipping.

According to Oculus CEO Brendan Iribe, anyone who ordered an Oculus Rift on or before April 1st will get free shipping on their order—international orders included. 

The company sent an email to its customers (via Forbes) that pins the blame squarely on component shortages. “We’ve been working through an unexpected component shortage,” the email reads in part. “[A]nd unfortunately, that issue has impacted the original shipping estimates for some early customers.” 

As for when supply constraints will ease, that’s still anyone’s guess, but according to the company’s email to customers, those who preordered an Oculus Rift should see updated order status information by Tuesday, April 12th. Forbes also notes that those who already received their order will get a refund for their shipping costs. 

The story behind the story: The Oculus Rift has been a long time coming: It began life as a Kickstarter project way back in 2012, and has undergone a very public development process. In his review, our Hayden Dingman characterized the process as a “slow burn” that’s “been weird—maybe even frustrating, from an outside perspective.” The slow public rollout has only added to the frustration.

But if there’s any consolation to annoyed customers waiting on their preorders to ship, it’s this: The Oculus Rift is real, it’s out, and it’s (slowly) making its way to consumers.

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