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Why ransomware criminals need great customer service

Yes, even bad-guy malware developers have to keep their "customers" happy. Read what happens when F-Secure tests the "help desks" of four crypto-locking malware makers.

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Glenn Fleishman’s most recent books include Take Control of iOS & iPadOS Privacy and Security, Second Edition (covering iOS 15/iPadOS 15), Take Control of Your M-Series Mac, and Take Control of Securing Your Mac. In his spare time, he makes Tiny Type Museums. He’s a senior contributor to Macworld, where he writes Mac 911.

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