Note: This article originally published at 11:33 A.M. Eastern but was updated at 4:26 Eastern with information about additional Creative Cloud functions and Adobe FormsCentral going offline.
Second update: Adobe says everything should be working fine now.
Nope, it’s not just you. Adobe’s Creative Cloud is down for the count and has been for several hours, after suffering a cascade of escalating issues late Wednesday.
The most recent status update, published 16 hours ago, simply says “We’re currently investigating an issue affecting users trying to sign in to Creative Cloud services. We’ll update again when we know more.” The Creative Cloud homepage says the service is currently undergoing maintenance, simply imploring subscribers to check back later.
We’re currently investigating an issue affecting Creative Cloud login. Working on a fix. Find latest info at https://t.co/DYzVj6r11a.— Adobe Creative Cloud (@creativecloud) May 14, 2014
While desktop applications that have already been downloaded should continue to work—though Twitter reports say that too is hit-and-miss—you can’t log into your Creative Cloud account, nor can you download applications or manage subscriptions from the Creative Cloud website. Some users report that fonts are also down, though the Creative Cloud status page flags “Files, fonts, and settings sync” as online.
Update: At 4:00 P.M Eastern time, the Creative Cloud status page shows that desktop applications and files, fonts, and settings sync are now down as well. Every major Creative Cloud function is offline. Commenters on this article say Adobe’s FormsCentral service has also been offline for nearly 24 hours, with all forms that rely on the service being dead. Adobe’s Custom Care Twitter account confirmed the FormsCentral issue.
Adobe ditched software licenses to go all-in on Creative Cloud subscriptions last May, to the chagrin of many users who didn’t want their ability to tinker with local files tied so intricately to the whims of an Internet connection. Surprise! Those unhappy people are out in full disgruntled force today.
#CreativeCloud is down & I can’t log in to use Photoshop. @Adobe, get your act together if you want people to continue to rent your software— Jimmy Kastner (@JimmyKastner) May 15, 2014
If you’re having trouble working, several Twitter users offered the following workaround.
No #CreativeCloud login? Try to disconnect internet and fire your application in trial. Afterwards just reconnect to internet. #adobecare— Robert Kuunders (@Qndrs) May 15, 2014