Twitter to the rescue! Well, sort of. Seeking information about the situation, and hoping to find out when it might get resolved, I headed to Twitter and searched for Comixology. Two results: one feed for the company itself (@comixology) and another for support (@cmxsupport)! And, sure enough, the latter had all kinds of info and updates regarding the outage.
Unfortunately, the company ended up suspending the promotion until further notice. But the takeaway here is that when you’re looking for real-time information about a company or service, look to Twitter.
For example, companies ranging from Comcast to HP to Verizon have Twitter feeds that blast out regular updates, very often with information about service issues. (Comcast, for example, offers news and troubleshooting help via @comcastcares.)
You might think that checking a company’s blog is the best way to get current information, but these days, you’ll probably have better luck checking Twitter. It’s a fast and effective way for companies to communicate with customers, so take advantage of it when you can.
For more than 20 years, Rick Broida has written about all manner of technology, from Amigas to business servers to PalmPilots. His credits include dozens of books, blogs, and magazines. He sleeps with an iPad under his pillow.
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