By migrating to its own Linux distribution, LiMux, the German city of Munich reduced both IT costs and user complaints, according to figures provided by Mayor Christian Ude.
“The current impact on the budget for the LiMux project amounts to a total of
The city of Munich started the LiMux project in 2004 and began migrating from Windows NT to a fully open source desktop infrastructure in 2006.
The CSU does not have to be worried that the Vienna scenario is going to happen in Munich, Ude assured the city council. If the city had maintained the Windows infrastructure as it was in 2005, the associated costs would have amounted to
Even taking into account the
The mayor also noted that if a Windows infrastructure had been chosen, the systems would have had to be upgraded every three or four years. “Just the license costs for 10,000 PCs with current Windows and Office licenses would be more than
Ude said it was impossible to be exact about the amount of complaints the help desk gets about LiMux, noting that most problems are a combination of several causes. The software is not always the problem, since often there are problems reaching a server, or Internet connections might be malfunctioning.
However, there is a trend. “The amount of complaints with the service team has not risen with the increased number of LiMux workplaces, but even slightly decreased,” Ude wrote to the city council.
The maximum number of complaints was 70 per month before the beginning of the switch to LiMux. After the number of LiMux workplaces increased from 1,500 to 9,500, the maximum number of complaints per month dropped to 46. This leaves Ude to conclude that the decline in complaints was due to the migration to LiMux.
As of March 23, 10,000 systems were running LiMux, according to Kirsten B
Munich uses the Open Document Format (ODF) as a standard, and OpenOffice is extended by an in-house developed system called WollMux. The extension includes numerous features including templates, forms and letterheads.
“By the end of 2012, 12,000 computers will have been switched,” B
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