What Backlash? iPhone 3GS Users Very Satisfied — Survey
By Jeff Bertolucci
PCWorldAug 14, 2009 2:08 pm PDT
With all the Apple-bashing lately, you’d think that iPhone users — typically a satisfied lot — might be a little less thrilled with their chosen smartphone. Not so, according to a new survey by RBC/IQ ChangeWave. The market researcher polled iPhone 3GS owners and found that an astounding 99 percent of 200 respondents were satisfied with the device. And 82 percent said they were “very satisfied” with the 3GS.
However, while iPhone 3GS owners may be crazy about their handsets, they’re not thrilled with AT&T, which they’ve slammed for charging hefty fees while delivering mediocre to poor service.
When asked what they disliked about the iPhone, 55 percent of respondents said the AT&T network. Other turnoffs: 41 percent reported the iPhone 3GS’s battery life was too short; and 8 percent complained that their employer’s IT department doesn’t support the device.
The 3GS did better than the last two versions of the iPhone, which earned favorable reviews from 73 percent of respondents.