RESCUECOM, which recently increased from annual to quarterly data reporting, provided its latest Computer Reliability Report for the fourth quarter of 2008. ASUS landed the top spot followed by Lenovo and Apple. Here are the scores from the report:
ASUS – 972
Lenovo – 348
Apple – 324
Toshiba – 172
Acer – 151
HP – 142
The analysis compares vendor market share with consumer service calls placed to RESCUECOM’s call center. Scores are calculated based on a sample of 15,000 calls received during the quarter. In addition, the report reveals quality of the components and software used in manufacturing the computer as well as support the company provides to its customer after the sale.
“The results are in, and although ASUS is the leader this quarter with a reliability score of 972, ASUS’s reliability score should be taken with a grain of salt, even though it was more than 600 points ahead of IBM/LENOVO. We look forward to seeing if ASUS is able to maintain the same demand and reliability over the coming quarters,” says David Milman, RESCUECOM CEO.