If you’ve ever received shoddy service from Dell, now’s your chance for payback — literally.
Massachusetts attorney general Martha Coakley’s office, along with 33 other state attorneys, reached a $3.35 million multi-state settlement with Dell and Dell Financial Services, for allegedly misleading consumers about financing terms, warranties and rebates.
$1.5 million of the settlement will be deposited into an account specifically for customer restitution. The rest goes to attorney fees, litigation, and other legal mumbo jumbo.
The best part about this lawsuit is how Dell has now committed to changing its evil ways. Here are some of the ways — in less lawyerly language — Dell has to change its ways:
Dell cannot send you to a collection agency for late payments if you claim the debt is invalid with supporting documents.
Dell must mail rebate payments in a reasonable time that shall be disclosed to the customer. If Dell doesn’t disclose a timeframe, it has to be done within 30 days.
Dell must provide a receptacle for all customer complaints in the form of mailing and e-mail addresses and fax numbers.
Dell cannot claim it provides warranty, on-site repair, or technical support unless it first clearly states the customer first must go through telephone-based troubleshooting.
Dell must be super-clear about its credit offers. It must disclose terms and conditions, minimum monthly payment requirements, interest changes, finances charges, penalties, and more.
This lawsuit represents a huge pull for customers. Hopefully it’ll strike fear in the hearts of other companies accused of providing poor service and unclear terms. In the meantime, see if you can’t stick it to the man.
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