'Access Denied' and similar error messages usually generate at the user end, coming from either your computer itself or, if your computer operates in a network, from the network. Such messages indicate a router, firewall (ZoneAlarm, Lavasoft), or network setting that prevents the downloading of some types of files or may prevent downloading entirely. In some cases you'll be able to download successfully from one Web site but not from another because of security settings that react to cookies and other measures a site may use. To explore ways to change such settings, consult the developer of the router, firewall, or security software you're using. If you're part of a network (such as in an office), consult your network administrator. (Occasional error messages generated by PCWorld.com about our own system will be labeled as PC World messages.)
Why can't I get the complete file to download?
Stalled or frozen downloads sometimes occur, especially with large files over dial-up connections. Make sure you've followed the download instructions, and test your system by downloading a smaller file. Router or security settings, or e-mail or Internet software on your PC, may be killing or resetting your connection.
You might try using a download file manager. Check our File Management category for options. A download manager can pause a download when you're disconnected and then, when you're reconnected, pick up the download where it left off.
What do I do if I have trouble saving a download to a particular location on my computer?
Perhaps the directory specified in your browser's options no longer exists. Be sure to check your browser's program options to see whether you have properly indicated the location to which you wish files to be downloaded.
A link to a file's page, or the link to download it, seems to be broken. What should I do?
Report the problem link in an e-mail to PCWorld.com Customer Service at firstname.lastname@example.org. Be sure to include as many details as possible to help us investigate the issue. Whenever possible, copy and paste the link or URL into your message to Customer Service.
When I try to download a .zip file, I'm prompted for a "helper application." What's that?
A helper application is a program that deals with a specific file type your browser doesn't recognize or can't handle. Check your browser's Help file for information on how to download a .zip file, or upgrade to a newer browser.
The program I downloaded says it needs additional drivers. Where can I find them?
The Patches & Drivers section of our Downloads library probably will have the driver you need.
I'm having trouble installing or running a program I obtained from your site. What should I do?
Contact the developer directly for support and information about the program. Check for an 'Author' link on that file's PC World Downloads information page, or look in the Readme document usually included in the downloaded archive file. If the file was supplied to PC World by the developer and no 'Author' link is supplied, try using a search engine (such as Google or Yahoo) to search on the name of the file and find its developer.
Developers & Copyright Concerns
Submitting and Updating Files
PC World currently doesn't accept files for individual upload to the Downloads library.
We do have a relationship with Digital River that allows for simple XML uploads of "Try Before You Buy" titles into the library. If you wish to have your title submitted through this feed, please contact Katie O'Shea at Digital River, email@example.com. To update a file that you have submitted through Digital River, please contact Digital River directly.
If you wish to submit freeware or shareware for possible review by PC World editors, please consult our Complete Guide to Submitting a Product for Review, which includes a link to the editorial Beat List.
Copyright Concerns About a File
If you have copyright concerns regarding a file in the Downloads library, please alert PCWorld.com Customer Service by writing to firstname.lastname@example.org, or follow the copyright reporting process outlined on our Copyright page.