Productivity booster: A simple case of improving the user experience

Many people can relate to the scene from the movie “Office Space” when several employees take a baseball bat to an office printer.

Although the film made for a good laugh, challenges with office hardware and software do have a serious effect on the business. Ineffective tools and technology lead to frustration and, in many instances, result in employees disengaging. And worker disengagement is the last thing companies need, as digital transformation ups the competition ante. Organizations are depending heavily on employees to help them capitalize on the latest opportunities within the new digital economy.

What differentiates digital transformation from previous business trends is the focus on enabling engagement and enhancing the user experience. The new economy is fueled by organizations that have recognized the power of customizing to the customer.

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Empowering the workforce: How hybrid ECM boosts productivity

Business is moving significantly faster, with the objective of continuously improving the customer experience. Because after all, engaging the customer means being able to compete and grow.

As a result, organizations are constantly looking for ways to empower users with access to the data they need to make quick and informed decisions no matter where they are — for example, in the office, at home, or at a customer’s or supplier’s location.

This is why enterprises are rapidly adopting cloud offerings. Doing so enables organizations to quickly realize new levels of agility, cost reduction, scalability, and flexibility — while putting data more effectively in the hands of users.

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From functional to strategic: Enabling innovation

Only 33% of U.S. workers are engaged at their jobs, according to Gallup’s 2017 State of the American Workforce report. It goes on to state:

“Regardless of all the changes in the workplace, people remain the core component in an organization’s success or failure. Leaders have to think about their technology, policies, products and services … because these are factors that influence the engagement and success of their employees. The key to an organization’s growth has been and always will be its workforce.”

Naturally, organizations need smart tools and technology — solutions that enhance employees’ ability to be responsive to immediate needs while being informed of up-to-the-minute changes. This is especially important as a growing percentage of workers are embracing remote or flexible work arrangements. As the Gallup report suggests, it’s time for organizations “to adapt to the needs of the modern workforce. If they don't, they'll struggle to attract and keep great employees and, therefore, customers.”

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Ready to tackle the next phase of the digital transformation?

The convergence of mobility and cloud have led to a digital explosion. Now that users have anytime, anywhere, any device access, they are generating mountains of data. In fact, IDC predicts that by 2025, the world will create 160 trillion gigabytes of it.

But more important than the volume is what companies do with that data – how they leverage it for heightened customer experiences, for improved day-to-day decision making, and to innovate.

And that’s what’s behind the rush toward digital transformation. As enterprises come to realize that to compete in this digital economy, they also understand they must effectively leverage and manage data.

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Securing content with an integrated approach

No company can afford the backlash associated with a data breach. It’s not just the fines, it’s also the monumental impact to the company’s reputation and potential hit to customer loyalty that can ultimately prove difficult for even the largest organizations to overcome.

Unfortunately, data breaches and ransomware attacks are seemingly regular events with new occurrences continuously making headlines. In fact, in the first 10 months of 2017 alone there were a reported 1,120 breaches and more than 171 million records exposed — a significant jump from the 36.6 million exposed records in all of 2016.

As such, it’s time for organizations to step up their approach to protecting enterprise data. This can be a daunting task considering the complexity of today’s operating environment. After all, organizations of all sizes are far more mobile — often relying on a bevy of apps capable of generating and accessing mountains of data, often stored within the cloud. However, no matter where data exists — in private or public clouds or both — a comprehensive enterprise content management (ECM) strategy will protect both data and users.

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3 ways that file sharing improves collaboration

There’s no such thing as “business as usual” any more. Technology and devices have changed the way we work—from the factory floor to the high-rise office building.

One thing that hasn’t changed, though, is the need for collaboration. In fact, in today’s always-on, always-moving markets, getting everyone on the same page with the latest information is critical. Having and sharing up-to-date data establish the basic foundation for companies to innovate, deliver faster, and edge out their competition.

How do you improve collaboration and make that information instantly accessible? The most straightforward, economical place to start is document management and file sharing. These solutions transform workflow, making it simpler and faster for people to exchange ideas and information. Documents, presentations, videos, and other files that may be stored in multiple locations can be centralized in a cloud, where they be accessed, reviewed, edited, and printed from just about any device.

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The Secret to a Perfect Elevator Pitch

Philip B. Crosby invented the concept of the 'elevator pitch' in the 80's, and it quickly became popular in the business world​​. Today it is commonly used as a strategic tool for initial meetings. It has become so popular in fact that business schools, such as Harvard, include how-to information in their course curriculum and on their website to help people create and evaluate elevator pitches.

June 6, 2017


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