PCWorld Magazine FAQ

Subscription Account Access

Here you can change your address, pay your bill, inquire about a missing issue, and ask other questions. Answers to commonly asked questions are provided in the FAQ below.

Subscriptions

Newsstand, monthly recurring subscriptions, and single purchases

Frequently Asked Questions - PCWorld Magazine

Answers to questions you may have about your PCWorld subscription:


Q: How do I verify or register my email address to my PCWorld subscription?

We recently migrated our system. Our new system no longer uses account numbers and is now accessed with a password. Please start with PCWorld.com/Customer and register your email address and create a password.

If you're unsure of your email address registered with us or need additional assistance, please send an email to pcworld@emailcustomerservice.com and include your subscription information: Full Name, Email, Street Address, City, State, and Zip or Mailing Code. We will look up your account information based on the information provided, so please include as much detail as possible.


Q: How do I download and install the PCWorld Digital Magazine (U.S.) app on my Android Tablet?

For detailed instructions that include pictures, visit pcworld.com/subscribe/free-android.


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Q: How do I get my digital issues?

We will send you an email notification as each new issue becomes available. Depending on your app and/or software preferences, the PCWorld Digital Edition will download the new issue automatically, or you can retrieve them at your convenience by visiting your Issues from within the app.

In your Issues, simply tap the download button under any issue, and the issue will begin to download. You can begin reading any issue once it is downloaded.


Q: Do I need to be connected to the internet to read my issues?

No, you need to be connected only when you download issues.


Q: Can I read my digital version of PCWorld anywhere?

Yes. All our digital editions are designed for reading offline once issues have been downloaded. After you download the issue, you no longer need to be within range of Wi-Fi, and you can enjoy PCWorld wherever you'd like. An internet connection is required for some interactive features, however.

Q: How do I read the issue in the responsive view?

While in the issue, swipe to any article in a section for example News or Reviews, tap once anywhere on screen to reveal the app menus at the bottom of the screen.

responsive icon Tap the first icon at bottom above thumbnail images and the issue will load in our responsive format.

flat format icon To return to the flat layout, tap once to bring up the app menus and tap the first icon at the bottom menu.


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Q: How can I delete a downloaded issue from my library, or restore it after it's deleted?

From the My Library tab, tap and hold for 2 seconds on the cover you wish to delete. It will reveal the Delete button for that issue. Tap Delete. To restore an issue, tap the Issues tab to bring up avaliable issues. Tap the cover that you wish to download and it will reveal the Download |Subscribe | Preview options. Tap Download.


Q: How do I use bookmarks in the magazine?

To bookmark a page, simply tap on the page that you wish to bookmark. It will bring up bottom menu bar. Tap the star icon. To retrieve your bookmarks, tap anywhere to reveal th app menus and tap the star in the upper right corner. It will take you to My Bookmarks which lists all saved bookmarks.


Q: How much disk space does the PCWorld Digital Magazine (U.S.) app use?

The file size of the app is approximately 100MB. However, the space that the app takes will depends on the number of issues you have downloaded on your device.


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Q: Will digital archives be available? If so, will there be a charge to access the archives?

Each issue you receive remains stored on your device for easy access and archiving and can be deleted and downloaded again. Back issues going back to January 2012 are available for purchase and download.


Q: I don't see the issues I've purchased or downloaded.

If the issues you've purchased are not listed in your Issues and you are an existing subscriber, check that you are connected to the internet, and also try logging out and back in to your account. If it still doesn't appear, please contact us at pcworld@emailcustomerservice.com for help. Provide your name, address, and email so we can locate your account, or go to our Customer Service page to verify the issue is in your account.


Q: I can't download one or more issues. I get an error when downloading a particular issue.

Try in a location with a good Wi-Fi connection and check that your device has enough space. If the app indicates that an update is available for the issue, download the update and then try to download your issue again.


Q: Can I transfer my subscription to another device?

You may access your purchased issues or subscription on another device running the PCWorld Digital Magazine (U.S.) app.


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Q: All of the text disappeared on the screen. How do I get it back?

Swipe to the adjoining page, either left or right. It will trigger the page to load again on your device.


Q: My app keeps crashing. What can I do?

Try closing down the app, or turning your device off and then turning it back on. Lastly, try deleting and reinstalling the app. If none of those solutions work, please contact us for assistance and include as much information about your device and OS.


Q: How do I access my subscription on a Windows or Nook device?

The PCWorld Digital Edition is available on Windows and Nook through Zinio's app. In order to use the Zinio app on your device, download it directly from Zinio.

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Q: How do I subscribe to the PCWorld Digital Magazine on iOS or purchase a single issue?

There are a variety of ways you can subscribe. If you would like an annual subscription, you can visit: PCWorld.com/subscribe.

For monthly recurring subscriptions or single issue purchases, once you have downloaded the PCWorld Digital Magazine app from the App store, ensure that your device is connected to the internet and tap on the "Store" icon. Here you can purchase a monthly recurring subscription or purchase single issues.


Q: I have a subscription to digital copies of PCWorld magazine that are provided through Zinio. Can I get those issues in the PCWorld Digital Magazine app instead?

No, the subscription processes are different. If you prefer to receive PCWorld digitally as an interactive app, you'll need to cancel your existing PCWorld subscription with Zinio, by emailing pcworld@emailcustomerservice.com.

Once you have cancelled there are a variety of ways you can subscribe. If you would like an annual subscription, you can visit PCWorld.com/subscribe.

To purchase monthly recurring subscriptions or single issue purchases, once you have downloaded the PCWorld Digital Magazine app from the App store, ensure that your device is connected to the internet and tap on the "Store" icon. Here you can purchase a monthly recurring subscription or purchase single issues.


Q: Will the free Zinio Reader work on my computer?

The Zinio Reader works on both PC and Macintosh computers. The PC version works with Windows 8 or higher, and the Mac version works with Mac OS X 10.7 or higher. You can download the Zinio Reader by visiting: Zinio Reader 4 for Mac or Zinio Reader 4 for Windows.


Q: Where do I go if I have technical questions about the Zinio Reader?

Please go to Zinio Help for answers to additional technical questions you might have. Questions can also be directed to Zinio Customer Service; visit www.zinio.com/helpor call them at 888-946-4666, Monday through Friday, from 7AM to 6PM (Pacific).


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Q: What if I don't want to continue with the digital PCWorld?

Please contact pcworld@emailcustomerservice.com and include your: full name, address, zip or mailing code, and email address that is registered with your subscription. We will look up your account information based on the information provided, so please include as much detail as possible.


Q: What should I do if I encounter a problem that isn't mentioned here?

Send an email to PCWorld.com Customer Service at pcworld@emailcustomerservice.com, or call us at (800) 234-3498. Please describe the problem with as much details as possible, and be sure to answer the following questions:

Please contact your device's manufacturer for support issues about the device or OS.


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